Polychronic Behaviour and Employee Performance: Do Perceived Organizational Support and Job Complexity Matter?
Keywords:
employee performance, financial institutions, job complexity, perceived-organizational support, polychronic behaviourAbstract
The purpose of this study to examine the impact of polychronic behaviour on employee’s performance with regard the existence of perceived organizational support and job complexity. Using financial industries as the setting of the study, the topic deemed relevant considering that the post-covid pandemic the financial institutions are driving force in seizing the opportunity provided by pro-growth environment. Employees are supposed to perform many tasks to take the opportunity bravely. However, the existence of perceived organizational support and job complexity may strengthen or lessen the relationship of polychronic behaviour and performance. Considering the context of the study, the research contribution is by examining the recent practice of polychronicity to performance in financial sectors post-covid 19 pandemics. Questionnaire were distributed to employees of financial institutions in Indonesia resulting in 196 usable respondents. Process SPSS implemented to analyse the data. Results indicated that polychronic behaviour influence employee performance. While job complexity negatively moderated the relationship of polychronicity to performance, this was not the case for perceived organizational support. Thus, there was a limit of polychronicity to performance in relation to job complexity, while the context of financial institutions with tight standard operating procedure might nullify the power of perceived organizational support.
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